Return Policy

Return Policy for Monrus Biz

At Monrus Biz, we are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely satisfied with your items, our return policy allows you to return or exchange products under the following terms:

1. Return Eligibility

General Guidelines

You may return most items purchased from Monrus Biz within 30 days from the date of delivery, provided that the following conditions are met:

• Items must be unused, undamaged, and in their original packaging.
• Furniture must be in its original condition and free from any signs of wear and tear.
• The product must not be custom-made or personalized (unless defective or damaged).
• The return must include all accessories, manuals, and parts originally included with the product.

Please note that certain items may be ineligible for return, including but not limited to:

• Customized or personalized products
• Clearance items
• Gift cards
• Products that have been assembled or modified

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team within 7 days of receiving the product. We will arrange for a return, replacement, or refund, depending on the condition of the item and your preference.

2. Return Process

How to Return an Item

To initiate a return, please follow these steps:

1. Contact our Customer Service: Email us at [Insert Email Address] or call us at [Insert Phone Number]. Include your order number, details about the item you want to return, and the reason for the return.
2. Return Authorization: Our team will send you a return authorization along with instructions on how to return your item. You may be required to provide images of the damaged item for our review.
3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or not as described. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
4. Packaging: Please ensure the product is securely packed in its original packaging to avoid damage during the return shipping process.

Restocking Fees

Monrus Biz reserves the right to charge a restocking fee of up to 15% for returned items that are not defective. This fee will be deducted from your refund amount.

3. Refunds and Exchanges

Refund Process

Once we receive your returned item and it has been inspected, we will issue a refund to your original payment method. Refunds will be processed within 7-10 business days of receiving the returned item.

Please note:

• Shipping costs are non-refundable unless the item was defective or the wrong item was sent.
• If your return is eligible for free shipping (i.e., you qualified for free shipping at the time of purchase), we will deduct the original shipping cost from your refund amount if applicable.

Exchanges

If you wish to exchange an item, please contact our customer service team. You may be required to return the original item and place a new order for the exchange.

Exchanges are subject to the availability of stock.

4. Non-returnable Items

The following items are non-returnable:

• Customized or personalized furniture
• Final sale or clearance items
• Gift cards
• Items that have been assembled or modified after delivery

5. Return Shipping

The cost of return shipping is the responsibility of the customer unless the product is defective, damaged, or incorrect. Please ensure that the item is returned using a trackable shipping method, as we are not responsible for lost returns.

6. International Returns

For international customers, the return process is the same as outlined above, but you are responsible for all return shipping fees and customs charges. Please contact our customer service team for more details.

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Contact Us If you have any questions about your return or need assistance, please contact us at:

• Apt 19-7, 3rd Bag, Ulaangon, Uvs province, Mongolia
  Email: admin@monrusbiz.com
  Phone: +976 99038858

Thank you for shopping with Monrus Biz! We value your satisfaction and will do everything we can to ensure you have a positive experience with our products.